Privacy Policy

Introduction

At CasinoCrest Hotel Casino, we are committed to safeguarding the privacy and security of our valued guests and patrons. This comprehensive Privacy Policy outlines our practices and procedures regarding the collection, utilization, and protection of the personal information entrusted to us. By accessing or utilizing our website, mobile applications, or any of our hospitality services, you acknowledge and consent to the terms and conditions set forth herein.

Personal Information Collection

CasinoCrest Hotel Casino may gather various types of personal information from our guests and patrons, including (but not limited to) names, contact details, financial information, demographic data, transactional records, and preferences. This information may be obtained through direct interactions, such as reservations, account registrations, or feedback submissions, as well as indirectly through the monitoring of website and application usage.

Use of Personal Information

CasinoCrest Hotel Casino utilizes the collected personal information for a variety of legitimate business purposes, including but not limited to: facilitating booking and reservation processes, enhancing customer experiences, delivering personalized offers and promotions, maintaining operational records, complying with legal and regulatory requirements, and improving our products and services. We may also share certain information with trusted third-party service providers and partners who assist us in these efforts, subject to appropriate confidentiality and security measures.

Data Retention and Disposal

CasinoCrest Hotel Casino retains personal information for the duration necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. We have implemented secure data destruction protocols to ensure the proper disposal of personal information when it is no longer needed or when a guest or patron requests its deletion, subject to any legal or operational constraints.

User Rights and Choices

Guests and patrons of CasinoCrest Hotel Casino have certain rights regarding the personal information we collect and maintain, including the ability to access, update, or request the deletion of their data. We also provide opt-out mechanisms for marketing communications and the ability to manage cookie preferences on our website. Individuals may exercise these rights by contacting our dedicated Privacy team.